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Q：What is the factory order quantity?

Our minimum order quantities vary depending on the product and customization requirements. Generally, standard products have lower minimums, such as simple labeling, starting at 100 sets. Highly customized products may have higher minimums. For example, custom color boxes start at 1000 sets, and custom electronic features start at 2000 sets. Please contact us for specific minimum order quantities.

Q：How long is the delivery time?

The specific time depends on the complexity of the product and the order volume. The delivery time for standard spot products is usually within 48 hours, while the delivery time for customized products may be slightly longer, usually around 45 to 60 days. If you have urgent demand, please contact us in advance, we will try our best to meet your requirements.

Q：How to ensure product quality?

Full-process quality control system:
1. Raw material stage: pass ROHS environmental protection certification, eliminate harmful substances;
2. Production process: each batch passes 12 quality inspection processes (including tensile test, electrical safety test);
3. Production stage: CE/FCC/ROHS international certification is passed, and CNAS third-party quality inspection report is provided.

Q：What are the after-sales service?

We provide comprehensive after-sales service, including:
1. Product quality guarantee: if the electronic quality problem occurs in the warranty period of the spot products, we will repair it free of charge.
2. Technical support: We will provide you with technical support to help you solve the problems encountered in the use process.
3. After-sales consultation: You can contact us by phone, email or online consultation to obtain after-sales service.

Q：How long is the warranty?

Provide a one-year warranty (non-human damage), and the customer shall bear the cost of mold sharing for customized products. The response time for after-sales problems shall be less than 24 hours, and the problem solving period shall be less than 5 working days.

Q：How to deal with after-sales problems?

If you encounter after-sales problems, please contact us in time, we will serve you wholeheartedly. You can report the problem to us by phone, email or online consultation, we will solve it for you as soon as possible.

Q：What are the core advantages over other factories?

Technical barriers: it has its own self-developed pneumatic pressure top pressure adjustment system, which is not a common technology on the market;
Complete certification: the products have passed the international certification such as FCC of the United States, CE of the European Union and PSE of Japan, so there is no worry about export;
Flexible supply chain: support small batch and multiple batch production, the fastest 15 days to respond to market changes.

Q：What sales scenarios are suitable?

Online channels: suitable for Amazon, AliExpress and other cross-border e-commerce, TV purchase platform, etc., support multi-language manual customization;
Offline stores: provide packaging design and other services;
Gift market: Customizable holiday gift box packaging, with a video guide to use.

Q：What are your trade terms and payment term?

Our trade term is EXW,FOB.
We offer FOB terms and payment terms are T/T 30% deposit and balance before shipment.
Surely, these two terms are negotiable.

Q：How can you ensure the quality of massagers?

We follow strict QC(quality control) system. From IQC ⇒ PQC ⇒ FQC ⇒ OQC, step by step, to ensure your products' quality. Learn more about our quality control

Q：What’s Your Returns Policy For Wholesale Orders?

We will take full responsibility if the items are defective, damaged or incorrect. If the cooperation is cancelled due to customer reasons, you will be responsible for all possible costs and losses.

Q：What's your shipping solutions for wholesale orders?

Normally, we will provide a few shipping ways for options, like DHL, FedEx, or UPS, as our forwarders are the first-level agent of them. In addition, some other channels, like Air/Sea shipment + UPS combined, Amazon FBA service, or China Railway Express, are all available.